Website Terms and Conditions

Bookings and Payment: Domestic
Upon confirmation of booking, a non-refundable full payment is required within seven days to avoid cancellation. If a booking is made within 1 month of the date of departure, full payment is required at the time of confirmation of the booking. (Alternative payment terms can be requested should the above requirements be unsuitable). Courier fees for bookings within Australia are included in all package inclusions. Documentation including tickets will not under any circumstances be issued prior to receipt and bank clearance of full payment.

Bookings and Payment: International and Group Bookings (10+ pax):
Upon confirmation and booking, a 10% non-refundable payment is required within seven days to avoid cancellation. Full payment is required within 60 days of departure. An international Courier Fee is payable and will be quoted by a Sportsnet Holidays consultant upon booking.

Credit Cards:
All prices shown are payment by Cash, Cheque or Direct Deposit. An additional 1.5% Credit Card Service Fee will apply for Visa, MasterCard and 3% for American Express and Diners Card payments. A signed credit card debit authorisation form is required by Sportsnet Holidays for all credit card payments prior to release of documentation. Please note that for payments in excess of $5000 within Australia and all international payments a copy of both sides of the credit card is required.

How to Book:
Select your holiday of choice and then contact Sportsnet Holidays or your licensed or AFTA Travel consultant who will request a reservation for you. All reservations are subject to availability at the time of booking. Any verbal quote given is an estimate only of the price which will be subject to advice on confirmation of the reservation.

Booking Arrangements:
The person affecting a booking shall be deemed to have accepted the Booking
Conditions on behalf of all persons named in the booking. The contract will be governed by and subject to the Booking Terms & Conditions.

Prices:
All prices quoted by Sportsnet Holidays are in Australian Dollars (except where specified) and current at time of printing. Prices are inclusive of taxes and charges that apply, but they do not include any taxes that may be imposed directly by third parties. Prices are provided as a guide only and may vary due to changes in taxes or charges or due to fluctuations in foreign exchange rates. Please check all prices and information with your Sportsnet Holidays consultant. Please note that the price of your holiday may change at any time if any taxes or charges are introduced or varied, even after you have paid part of the quoted price of your holiday. If we have to change any part of your booking for reasons beyond our control, we will notify you.

Goods and Services Tax (GST):
All prices are inclusive of Australian GST were applicable.

Airfares:
A number of international and domestic airlines can be used in conjunction with your holiday package. All airfares are subject to availability and will be subject to the rules of the airfare purchased.

Amendments:
Once a booking is fully confirmed and paid, any amendments to the booking will incur a fee of $30- per amendment.

Cancellations:
If you cancel or terminate your holiday there will be no refund of your holiday after full payment has been received by this office. 100% cancellation fees will apply. Comprehensive Travel Insurance is highly recommended.

Unused Services:
Unused vouchers for services that are provided as part of a Sportsnet Holidays package are non refundable and not transferable. Comprehensive Travel Insurance is highly recommended.

Not Included in Tour Price:
Cost of passports, visas, travel insurance, excess baggage, vaccinations, all items not specifically mentioned as being included, and all items of a personal nature such as telephone and other communication costs, gratuities (unless specified), meals and beverages (unless specified), laundry, etc are not included in the tour price.

Travel Insurance:
We strongly recommend at time of booking that you purchase a comprehensive travel insurance policy to cover all aspects of your holiday including loss of deposit and full payment through cancellation, overseas medical, hospital and emergency expenses, loss of overseas dental, loss of luggage and personal items, accidental death, your legal liability, etc. Please ask your Sportsnet Holidays consultant for further details.

Events:
Sportsnet Holidays cannot be responsible or liable whatsoever, for the non appearance of any individual player or participant. The details of the Event shown in any material supplied by Sportsnet Holidays are correct at time of printing but the customer shall be responsible for checking with the Event that no alterations have been made. Sportsnet Holidays shall not be held liable for any omission by any person not employed directly by Sportsnet Holidays.

Sportsnet Holidays has no control over the Event and does not have any and cannot accept any liability for the actions or omissions of the organisers or operators of the Event or their servants, agents or employees.  Sportsnet Holidays shall not be liable for any loss, damage or expense caused by the cancellation of the Event because of government action, strike, civil commotion or national disaster.

In no circumstances shall Sportsnet Holidays be liable for any consequential loss or damage.Sportsnet Holidays give no warranties that the Event shall take place in the time and place stipulated or at all. Sportsnet Holidays shall not be liable to give any refund in the event of the Event being cancelled or postponed save where the customer has insured against cancellation.

Sportsnet Holidays has no responsibility for any property of personal effects at the Event.

Products:
Descriptions featured are based on current domestic and international hotel guides and information provided by hotels and suppliers. Any facilities shown as included are subject to change without notice at any time. Sportsnet Holidays has made every effort to ensure this information is accurate at time of printing.

Sportsnet Holidays Packages and Tickets therein shall not be used as competition prizes, or trade incentives, nor may they be used in raffles, lotteries or draws whether for commercial or charitable purposes without the prior written authority of the Event Organiser which may withhold such authority at its sole discretion.

Tour cancellation:
Sportsnet Holidays reserves the right to cancel tours at anytime prior to the departure date in which case any deposit or other payments made on account of the tour shall be refunded to the client subject to Sportsnet Holidays receiving refunds from third party providers .i.e. accommodation, meals, tickets. An alternate date, whether suitable to the client or not may be provided in lieu. The client shall have no right to claim damages from Sportsnet Holidays.

Sportsnet Holidays or its third party reserve the right either before or during the tour to refuse to carry or accommodate any client which it reasonably considers, in the light of the best interests of all participants in the tour, to be unsuitable by reason of physical or mental condition or unruly behaviour.

Events beyond our control:
Sportsnet Holidays does not accept any liability whatsoever for injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any event which are beyond its control including, but not limited to, war, civil disturbance, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment or industrial.

Ticket Conditions:
- Tickets cannot be exchanged after purchase.
- Tickets will not be refunded under any circumstances, including but not limited to, the possible non-appearance of any particular person, group or personality expected by the Ticket holder, whether expected to enter an event or not and whether advertised or not, or any adverse weather conditions or any circumstances beyond the reasonable control of the event organiser.
- Sportsnet Holidays is not obliged to replace a Ticket under any circumstances, including but not limited to, loss or theft. The event organiser reserves its rights, however, to replace a Ticket which has been lost or stolen and charge a fee for that replacement, in its sole and absolute discretion.
- Where match/event tickets are supplied to the Passenger, Sportsnet Holidays bears no responsibility for the location of seating within the match/event venue.
- Any Ticket purchased and the Ticket holder’s entry to and presence at the Event is subject to these conditions of sale, and subject to any terms, conditions and limitations of liability imposed by the owners or operators of the venue for which tickets are sold.
- Tickets are non-transferable on the day or during the day of presentation.
- Tickets may not be sold, on-sold, exchanged for fee or reward or other valuable consideration or otherwise commercially dealt with. If a Ticket has been dealt with in contravention of this condition, the bearer of the Ticket will be denied admission.
- Tickets may not be used for advertising or other promotional purposes (including prizes, contests or sweepstakes) without the consent or written authority of the Event which may withhold such authority at its sole discretion.
- Any authorised impression or map of the event is provided as a guide only to the approximate locations of seating, viewing areas and other conveniences and attractions around the event may not be drawn to scale. Sportsnet Holidays reserves the right to determine actual and final location of and details concerning seating, viewing areas and other conveniences and attractions without notice. Natural or other obstructions may impede viewing in some areas and the Ticket holder acknowledges and accepts that no reliance is placed on such impression or map of the circuit when purchasing Tickets.

Passport & Visas:
You must ensure your Australian passport has a validity of six months after your return date to Australia and advise us if you wish us to make any necessary visa application on your behalf. In the event that you are travelling to a country or countries which do not require a visa for Australian passport holders, you must tell us if you have been arrested or convicted in respect of any offence or breach of law. Non disclosure of this information may lead to your being refused entry on arrival in certain countries. In that event, we take no responsibility whatsoever. If you do not wish to disclose such information to us, then you must contact the embassy of each country of destination and make your own arrangements in regard to entry to that country.

Destination Passenger Enquiries:
Sportsnet Holidays makes no representations as to the safety, conditions, or other issues that may exist at any destination. International travel advice can be obtained from various sources including local government, local Consular offices and the Australian Department of Foreign Affairs and Trade (www.smarttraveller.gov.au)