Booking Terms and Conditions

SPORTSNET HOLIDAYS (A division of Sportsnet Corporation Pty. Ltd.) BOOKING TERMS & CONDITIONS
Please read the Terms and Conditions carefully as they incorporate the basis upon which bookings are accepted by Sportsnet Holidays. By paying your deposit/full payment, you will be deemed to have understood and accepted these Terms and Conditions. Note that the conditions on any invoice, flyer, website or electronic product are to be used in conjunction with these Terms & Conditions.

Bookings and Payment:
Land Component: (excludes flights)

  • Days From Event: 90+ | 50% due within 7 days of booking. Full payment due 90 days prior to event date.
  • Days From Event: 30 to 90 | Full payment due within 7 days of booking.
  • Days From Event: Within 30 | Full payment due upon confirmation of booking.

Flight Component:

  • Domestic | Full payment due immediately to confirm booking.
  • International | Full payment due date dependant on airfare conditions.

NOTE:
Courier fees for bookings within Australia are included in all package inclusions. An international Courier Fee is payable and can be be quoted by a Sportsnet Holidays consultant upon request. Documentation including tickets will not under any circumstances be issued prior to receipt and bank clearance of full payment.

Credit Cards:
All prices shown are payment by Cash, Cheque or Direct Deposit. An additional 1.65% Credit Card Service Fee will apply for Visa, MasterCard and 3.3% for American Express & Diners Card payments. A signed credit card debit authorisation form is required by Sportsnet Holidays for all credit card payments prior to release of documentation. Please note that for payments in excess of $5000 within Australia & all international payments a copy of both sides of the credit card is required.

How to Book:
Select your holiday of choice and then contact Sportsnet Holidays or your licensed or AFTA Travel consultant who will request a reservation for you. All reservations are subject to availability at the time of booking. Any verbal quote given is an estimate only of the price which will be subject to advice on confirmation of the reservation.

Booking Arrangements:
The person affecting a booking shall be deemed to have accepted the Booking Conditions on behalf of all persons named in the booking. The contract will be governed by and subject to the Booking Terms & Conditions.

Prices:
All prices quoted by Sportsnet Holidays are per person and in Australian Dollars (except where specified) & current at time of printing. Prices are inclusive of taxes & charges that apply, but they do not include any taxes that may be imposed directly by third parties. Prices are provided as a guide only and may vary due to changes in taxes or charges or due to fluctuations in foreign exchange rates. Please check all prices & information with your Sportsnet Holidays consultant. Please note that the price of your holiday may change at any time if any taxes or charges are introduced or varied, even after you have paid part of the quoted price of your holiday. If we have to change any part of your booking for reasons beyond our control, we will notify you. Goods and Services Tax (GST): All prices are inclusive of Australian GST were applicable.

Airfares:
A number of international and domestic airlines can be used in conjunction with your holiday package. All airfares are subject to availability and will be subject to the rules of the airfare purchased.

Amendments:
Once a booking is fully confirmed and paid, any amendments to the booking will incur a fee of $30- per amendment.

Cancellations:
If you cancel or terminate your holiday there will be no refund of any money received by this office. 100% cancellation fees will apply. Comprehensive Travel Insurance is highly recommended.

Unused Services:
Unused vouchers for services that are provided as part of a Sportsnet Holidays package are non refundable and not transferable. Comprehensive Travel Insurance is highly recommended.

Not Included in Tour Price:
Cost of passports, visas, travel insurance, excess baggage, vaccinations, all items not specifically mentioned as being included, and all items of a personal nature such as telephone and other communication costs, gratuities (unless specified), meals and beverages (unless specified), laundry, etc are not included in the tour price.

Travel Insurance:
We strongly recommend at time of booking that you purchase a comprehensive travel insurance policy to cover all aspects of your holiday including loss of deposit and full payment through cancellation, overseas medical, hospital and emergency expenses, loss of overseas dental, loss of luggage and personal items, accidental death, your legal liability, etc. Please ask your Sportsnet Holidays consultant for further details.

Events:
Sportsnet Holidays cannot be responsible or liable whatsoever, for the non appearance of any individual player or participant. The details of the Event shown in any material supplied by Sportsnet Holidays are correct at time of printing but the customer shall be responsible for checking with the Event that no alterations have been made. Sportsnet Holidays shall not be held liable for any omission by any person not employed directly by Sportsnet Holidays. Sportsnet Holidays has no control over the Event and does not have any and cannot accept any liability for the actions or omissions of the organisers or operators of the Event or their servants, agents or employees. Sportsnet Holidays shall not be liable for any loss, damage or expense caused by the cancellation of the Event because of government action, strike, civil commotion or national disaster. In no circumstances shall Sportsnet Holidays be liable for any consequential loss or damage. Sportsnet Holidays give no warranties that the Event shall take place in the time and place stipulated or at all. Sportsnet Holidays shall not be liable to give any refund in the event of the Event being cancelled or postponed save where the customer has insured against cancellation. Sportsnet Holidays has no responsibility for any property of personal effects at the Event.

Products:
Descriptions featured are based on current domestic and international hotel guides and information provided by hotels and suppliers. Any facilities shown as included are subject to change without notice at any time. Sportsnet Holidays has made every effort to ensure this information is accurate at time of printing. Sportsnet Holidays Packages and Tickets therein shall not be used as competition prizes, or trade incentives, nor may they be used in raffles, lotteries or draws whether for commercial or charitable purposes without the prior written authority of the Event Organiser which may withhold such authority at its sole discretion.

Tour cancellation:
Sportsnet Holidays reserves the right to cancel tours at anytime prior to the departure date in which case any deposit or other payments made on account of the tour shall be refunded to the client subject to Sportsnet Holidays receiving refunds from third party providers .i.e. accommodation, meals, tickets. An alternate date, whether suitable to the client or not may be provided in lieu. The client shall have no right to claim damages from Sportsnet Holidays. Sportsnet Holidays or its third party reserve the right either before or during the tour to refuse to carry or accommodate any client which it reasonably considers, in the light of the best interests of all participants in the tour, to be unsuitable by reason of physical or mental condition or unruly behaviour.

Events beyond our control:
Sportsnet Holidays does not accept any liability whatsoever for injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any event which are beyond its control including, but not limited to, war, civil disturbance, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment or industrial.

Ticket Conditions:

  • Tickets cannot be exchanged after purchase.
  • Tickets will not be refunded under any circumstances, including but not limited to, the possible non-appearance of any particular person, group or personality expected by the Ticket holder, whether expected to enter an event or not and whether advertised or not, or any adverse weather conditions or any circumstances beyond the reasonable control of the event organiser.
  • Sportsnet Holidays is not obliged to replace a Ticket under any circumstances, including but not limited to, loss or theft. The event organiser reserves its rights, however, to replace a Ticket which has been lost or stolen and charge a fee for that replacement, in its sole and absolute discretion.
  • Where match/event tickets are supplied to the Passenger, Sportsnet Holidays bears no responsibility for the location of seating within the match/event venue.
  • Any Ticket purchased and the Ticket holder’s entry to and presence at the Event is subject to these conditions of sale, and subject to any terms, conditions and limitations of liability imposed by the owners or operators of the venue for which tickets are sold.
  • Tickets are non-transferable on the day or during the day of presentation.
  • Tickets may not be sold, on-sold, exchanged for fee or reward or other valuable consideration or otherwise commercially dealt with. If a Ticket has been dealt with in contravention of this condition, the bearer of the Ticket will be denied admission.
  • Tickets may not be used for advertising or other promotional purposes (including prizes, contests or sweepstakes) without the consent or written authority of the Event which may withhold such authority at its sole discretion.
  • Any authorised impression or map of the event is provided as a guide only to the approximate locations of seating, viewing areas and other conveniences and attractions around the event may not be drawn to scale. Sportsnet Holidays reserves the right to determine actual and final location of and details concerning seating, viewing areas and other conveniences and attractions without notice. Natural or other obstructions may impede viewing in some areas and the Ticket holder acknowledges and accepts that no reliance is placed on such impression or map of the circuit when purchasing Tickets.

Passport & Visas:
You must ensure your Australian passport has a validity of six months after your return date to Australia and advise us if you wish us to make any necessary visa application on your behalf. In the event that you are travelling to a country or countries which do not require a visa for Australian passport holders, you must tell us if you have been arrested or convicted in respect of any offence or breach of law. Non disclosure of this information may lead to your being refused entry on arrival in certain countries. In that event, we take no responsibility whatsoever. If you do not wish to disclose such information to us, then you must contact the embassy of each country of destination and make your own arrangements in regard to entry to that country.

Destination Passenger Enquiries:
Sportsnet Holidays makes no representations as to the safety, conditions, or other issues that may exist at any destination. International travel advice can be obtained from various sources including local government, local Consular offices and the Australian Department of Foreign Affairs and Trade (www.smarttraveller.gov.au).

Declaration:
When signing and acknowledging these terms, the under-signed (on behalf of oneself and the other persons named on the form), confirm that they have read, understood and accept the Sportsnet Holidays booking/payment terms and conditions for my/our chosen tour package. They confirm that they have been offered Travel Insurance by Sportsnet Holidays and understand that Sportsnet Holidays reserves the right to cancel their booking should funds not be received by the due date and that there are no refunds for unused services. In the event that an accident, disaster or emergency is reported to have occurred in a country where they will or may be travelling, they authorise Sportsnet Holidays to disclose to the Australian Government Department of Foreign Affairs and Trade details of my/our itinerary (including without limitation, transport and accommodation arrangements) and my/our contact details within Australia and overseas.

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    • Jason O'Meara
      It is a constant challenge to create and deliver exciting unique events and Wednesday was an enormous success for us and our relationship with our premium customers. We are extremely grateful for your dedication, commitment and the hard work you put into ensuring this event was executed with excellence. We know the large amount of work done behind the scenes both conceptually and logistically to ensure everything ran smoothly and efficiently. Your team, the Sportsnet team and the winery were all outstanding in ensuring our guests had a day they will never forget!
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      Holy Crap Craig! I'm about to make up a new word 'FANTABULOUS' What an experience! The hotel was out of this world. Wish I could have taken bed home with me, plus everything else. Great staff, great service, can't stop raving about it. Tennis great. We had first row of Sportsnet block on Sat night which was about 5 rows from front. Saw Stoser get beaten and Tomic lose, but what a guy to watch for the future. Sunday also great. Saw the great Roger in action. Just amazing. Little ""hic cup"" coming home. Some bright spark at Melb. airport decided to shut second runway for repairs. With Tennis, Cricket & Magic Millions Poker on was a good time to do it! Why they could not do that during curfew I don't know, but better safety than sorry. Thanks for everything. I believe you got some other bookings because of our recommendations, and you will get more next year. Again thanks a million. Bianca
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    • Sheridan Price
      I would just like to say thank you to Sportsnet for the wonderful service I received when booking our Aust Open Tennis 2011 tickets and accommodation. Everything was terrific and we all had a fabulous time. A special thank you to Sofia for organising the merchandise to be sent to our hotel. We had such a great time when can I start organising 2012? With kind regards, Sheridan Price
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