Hi Casey, I had to write and thank you for organising such a great holiday experience for me. I know it's what you do all day every day, but I couldn't help but think that it was all done just for me. Accommodation at the Novatel on Collins was excellent, even though they where under renovations. So close to everything so I got to see a bit of Melbourne. Tickets and seats to the women's semis and men's semi finals where outstanding. Also made use of everything that came on my pack. I questioned the cushion at first but soon realised the need. Game, set match lounge was also very relaxing and great atmosphere. I plan to next time take one more day with a day pass just to get to the outside courts and experience more. I could go on. I'm now thinking Hopman Cup 2014. Wimbledon 2015. I have caught the travel bug. Thank you and you team again. Kind regards, Ryan Cheetham